No-Refund and Cancellation Policy
Effective date: 7 September 2026
This policy is issued by ALTHRONIX TRADING L.L.C, a Limited Liability Company – Single Owner registered in Dubai, United Arab Emirates under commercial licence number 1569308, with its registered office at Office 37, Al Khabeesi, Dubai, United Arab Emirates. That company operates the Rexora brand and sells the Rexora software. “Rexora”, “we”, “us” and “our” mean ALTHRONIX TRADING L.L.C unless the context requires otherwise; Rexora itself is a brand and product name, not a separately incorporated company.
This policy explains when a purchase becomes final, the narrow circumstances in which we return money, and the rights you keep whatever this page says.
The short version. Once your licence has been delivered, the purchase is final. There are two exceptions — we failed to deliver, or the product is genuinely broken and we cannot fix it — and your legal rights are untouched either way.
1. What you are buying
Rexora is digital content: a licence key, download access, and an activation entitlement that lets the software run on a trading account you nominate. There is no physical product and nothing is shipped.
2. When a sale becomes final
Your purchase is final once we have delivered any of the following:
- the licence key, or
- download access to the software, or
- the activation entitlement that lets the software run.
Delivery normally happens within minutes of payment confirmation.
Before you pay, you are asked to confirm two things: that you want us to supply the product immediately, and that you understand that by asking for immediate supply you give up any statutory right to cancel that would otherwise apply once supply has begun. You cannot complete a purchase without making those confirmations, and they are never pre-ticked on your behalf.
If you would rather keep a cancellation period, do not tick those boxes and do not complete the purchase — contact us instead.
3. The two exceptions
We return your money in these cases:
(a) We took payment and did not deliver. Your payment completed but the system failed to issue your licence, and we cannot put that right by issuing or re-issuing it within a reasonable time.
(b) The product is defective and we cannot fix it. A technical defect makes the product unusable, and we cannot repair, replace or re-issue it within a reasonable time.
In both cases, contact us first. We would rather deliver the thing you paid for than refund it, and in almost every case we can.
4. Your legal rights are not affected
Nothing in this policy removes or limits rights you have by law that cannot be given up. You keep every remedy available to you where the product is faulty, is materially different from how we described it, was never delivered, or where we have otherwise failed to meet an obligation the law does not allow us to exclude.
Where the law or fairness requires it, we will repair, replace, re-issue or refund. We do not ask you to waive these rights, and this policy should not be read as attempting to.
5. Trading losses are not grounds for a refund
Rexora is a trading tool. It can and will lose money on individual trades and over extended periods. Past performance — live or simulated — does not predict future results.
A loss on your trading account is not a fault in the product, and is not a basis for a refund. This is why we ask you, before purchase, to read the Risk Disclosure and to run Rexora on a demo account first.
6. Renewals
A renewal adds time to the licence you already hold — same key, same account binding.
A renewal is treated exactly like any other purchase. Once the time has been added, the rule in section 2 applies and the exceptions in section 3 are the same. There is no separate cooling-off period for a renewal you did not mean to buy, so please check the product and the period before you confirm.
Nothing renews automatically. No card is stored and no payment is ever taken without you starting it, so a renewal is always a deliberate act.
7. Money we return that is not a refund
Some situations look like refunds and are not. In each of these, the money was never properly owed to us, and returning it is a correction rather than a refund of a delivered product. None of them depends on section 3.
| Situation | What happens |
|---|---|
| Duplicate payment — you paid twice for the same order | We return the second payment. |
| Unmatched payment — your payment never became a completed order | We return it. It is held for review meanwhile, and your order history shows its state. |
| Overpayment — you sent more than the amount shown | We return the excess. |
| Underpayment — you sent less than the amount shown | The order is not completed. Contact us: we will either complete it once the balance arrives, or return what you sent. |
Wrong network or wrong address. Cryptocurrency transactions are irreversible and public by nature. A payment sent to an address we do not control, or on a network we do not support, does not reach us and we cannot return it — we never had it. Send only the exact amount, to the exact address, on the exact network shown at checkout, and check all three before confirming. If you think you have made this mistake, contact us with the transaction reference: we will tell you honestly what we can see, which may be that the funds are beyond anyone’s reach.
8. Situations that do not qualify
For clarity, these are not grounds for a refund under this policy:
- You changed your mind after delivery.
- A trading loss, however large (section 5).
- Your broker is incompatible with the product, or your account type or execution environment is outside the published operating requirements. We do not guarantee compatibility with every broker, account type, execution environment or broker-specific condition — this is stated in the Licence Agreement, and it is why we recommend testing on a demo account with your own broker first.
- Configuration you chose produced a result you did not want.
- You need to move the licence to another trading account. A limited number of moves is included; needing one is not a reason for a refund, because the entitlement you bought still exists.
Some of these are still worth contacting us about. Several have fixes that are quicker than a refund would have been.
9. Chargebacks and payment disputes
Please contact us before raising a dispute with any payment provider. Most problems are resolved faster directly. Raising a dispute does not remove your statutory rights, and we will not treat doing so as a breach of this policy.
10. Language
These terms are written in English. If we provide a translation, the English version controls in the event of any inconsistency. This does not affect any protection you have under the mandatory law of the place you live.
11. Governing law and disputes
This policy is governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai. The courts of Dubai, United Arab Emirates have jurisdiction over any dispute arising out of or in connection with it.
This does not take away rights you have where you live. If the mandatory consumer law of your country of residence gives you protections that cannot be excluded by agreement — including, in some countries, a right to bring proceedings in your local courts — you keep them. Nothing in this section is intended to remove or limit them. Section 4 says the same thing about your rights generally, and both are meant.
12. How to reach us
support@rexora.io. We aim to answer within two business days. Include your order reference, and the transaction reference if the question is about a payment.