Support
Getting help
Two ways to reach us. Both go to the same people.
Telegram
@RexoraSupportDeskBot
A private chat with the Rexora support desk. It tracks your ticket, so a conversation you start today can be picked up later without you having to repeat it.
For anything you would rather have in writing, or that needs a file attached — a screenshot, a report, a set of logs.
What to put in your first message
Tell us whatever of this you know. Each item left out is one more exchange before anyone can start looking.
- Your licence key, from your account page.
- The MT5 account number the expert advisor is running on.
- Your broker, and whether the account is a cent account.
- The version of the expert advisor, as the terminal shows it.
- What you expected to happen, and what happened instead.
- Anything the terminal printed in its Experts or Journal tab at the time.
Things you can settle yourself
Your account page shows the status of every licence, which trading account it is bound to, when it expires, and when the expert advisor last reached the server. Moving a licence to a different trading account is done from there too.
Making sure you are talking to us
Rexora will never ask you for your broker password, your investor password or your account login details, and will never ask you to send funds to an individual. Our only support handle on Telegram is @RexoraSupportDeskBot and our only email address is support@rexora.io. Any other account presenting itself as Rexora support is not.